伊斯特維爾曼諾爾Spa酒店-住客評論

Guest（其他） 2026-02-01
The TV didn’t work. There was hair in the bathroom. Tissue in the corner of the room. The room is not very sound proof and could hear people coming and going. Was charged ￡30 for a dog. Whilst appreciate this was to cover the bed, toy and food. Would be better to be given the option and a lower price as none of this was needed. Upon check in we were told it would be ￡15 pp to use the pool. This was not clear on the booking. For somewhere with so much emphasis on luxury we found the room to be very basic. Finally two single beds pushed together with single duvets does not make it a double. Wouldn’t recommend.
Guest（Other） 2026-01-01
The room was very clean and the staff very pleasant
Guest（Other） 2026-01-01
Room excellent and staff both friendly and efficient
Guest（情侶） 2026-01-01
Blinds need changing as mildew on them and window frames need repainting. Bedroom floor was very stickytoo
Guest（Other） 2025-10-01
I stayed here as a birthday treat for my partner, however with the amount i paid for the room around ￡200 i did not expect the last persons hair on the bathroom floor, mould in the shower, a bathtub that doesnt drain, mould around the edges of the bathroom. I asked for a fridge so keep champagne cold and got delivered a broken one, nd when i phone and politley informed them of this i did not get a replacement. Upon leaving i was going to mention all these things but the receptionist was already flustered due to abother couple complaining so i didnt want to add this in too as it is down to whoever hires the cleaning employees not the receptionist. I wouldnt stay here again especially for that money. However the food in the restuaraunt gardenia was amazing and i would dine there again! So maybe just go for a massage and dinner then stay at a nice premier inn.
酒店回復：
Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness and maintenance issues you experienced, as this does not reflect our usual standards. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly. It’s wonderful to know you enjoyed your dining experience in the Garden Restaurant, and we do hope you’ll consider visiting us again in the future for a spa or dining experience that’s more reflective of the high standards we aim to deliver.
Guest（其他） 2025-10-01
The room (lord percy I recall) was very dated, with cracked tiles in the bathroom and no shampoo in the shower, just conditioner and body wash. The toilet seat would not stay lifted, not an issue for me but it was for my boyfriend. The spa was beyond disappointing - the sauna and indoor jacuzzi were out of order which is unacceptable considering the amount you pay to attend the spa for the day. We were never informed thar these facilities weren't working on arrival. I had to try 6 lockers in the changing room before finally gaining assistance from the reception where the lady reset my band. This may sound trivial but considering the calibre of this establishment I would not expect this. Lastly, there was a razor by the outside hydropool which was a health and safety issue more than anything else, I appreciate the spa cannot control what guests bring in and out of the spa but I am surprised this wasn't picked up on the cameras. Marlon in the spa restaurant was the highlight, he truly went above and beyond - shame this wasn't the case throughout the hotel and spa. Although I must mention that there was food splattered up the wall in the corner where we were seated for lunch.
酒店回復：
Thank you for sharing your feedback. While we’re pleased to hear that Marlon made a positive impression during your visit, we’re sorry to learn certain aspects of your stay did not meet expectations. Your comments have been shared with the relevant teams for review to ensure improvements are made. We appreciate your observations and hope you may consider returning to experience the high standards we strive to deliver.
Guest（Family） 2025-09-01
There was no running hot water to bath and we were asked to shower in the spa which is quite a distance away so very inconvenient.
酒店回復：
Thank you for your feedback. We sincerely apologise for the inconvenience caused by the lack of hot water in your room. We understand that having to use the spa facilities was not ideal and appreciate your patience. Your comments have been shared with our maintenance team to ensure this does not happen in the future.
Guest（Traveling with friends） 2025-09-01
Eastwell Manor is simply a stunning property with a beautiful building. We were unable to avail ourselves of any of the spa options, but there are many. We enjoyed our time immensely. Both evenings we dined in the bar, which has an extremely limited menu. If we had one complaint that would probably be the one. The staff was extremely accommodating.
酒店回復：
Thank you for your wonderful review. We’re delighted you enjoyed the property, dining, and the service from our team. We hope to welcome you back soon so you can experience more of the spa facilities.
Guest（Other） 2025-08-01
Disappointing experience Sadly didn’t meet expectations, chaotic check-in with 2 1/2 hour delay to get into our room. The room in the mews cottage was ok but in dire need of attention, broken fittings, fraying carpets, cups didn’t fit in the coffee machine etc and dirty linen and food trays left for ages at bottom of stairs. Space in spa was limited so difficult if weather too cold to be outdoors, lockers in changing rooms broken or locks not working. Lovely setting and grounds but whole place badly in need of refurbishment and better management as staff trying their best but obviously stretched.
酒店回復：
Thank you for sharing your feedback. While we’re pleased you enjoyed the grounds, we’re very sorry to hear about the delays, maintenance issues, and challenges in the spa. Your comments have been passed on to the management team for review as we continue working on improvements.
Guest（Other） 2025-07-01
Disappointing service Grounds are stunning, room comfortable but couldn’t get WiFi chrome cast to work - frustrating. Service in bar shocking, everyone was complaining. Was given a pizza that did not have correct ingredients on it as per menu, kitchen had decided to improvise due to having run out of ingredients without any communication. Not to be awkward but my son didn’t want a pizza smothered in gherkins as he doesn’t like them. This is not ok, especially if someone were to have allergies! No apology or acceptance of mistake. Distinct absence of customer care. Staff at breakfast good.
酒店回復：
Thank you for your feedback. We're pleased to hear you enjoyed the grounds and found your room comfortable. However, we're sorry for the issues you experienced in the bar and with your dining experience. Substituting ingredients without informing guests is unacceptable, particularly in the context of allergies, and your comments have been raised with the kitchen team as a priority. We're also reviewing bar service to ensure better communication and attentiveness. We appreciate your comments and will use them to make necessary improvements.

伊斯特維爾曼諾爾Spa酒店

客戶評價 由實住客人提供的真實點評

Guest（其他） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（情侶） 2026-01-01

Guest（Other） 2025-10-01

Guest（其他） 2025-10-01

Guest（Family） 2025-09-01

Guest（Traveling with friends） 2025-09-01

Guest（Other） 2025-08-01

Guest（Other） 2025-07-01

客戶評價由實住客人提供的真實點評